Returns

 

Return Policy
Returns may be made online within 30 days of your original order date. The items in your return must be in original condition, unworn, unwashed, and unaltered. Items must have all tags attached.

If you believe you have received defective or incorrect merchandise (style, size, or color), you must contact Customer Service, info@birdiecountry.com, and provide a photo of the defect and all tags on the garment. 

Non-Returnable Items
 - Underwear, socks and swimwear
 - Items without all tags attached
 - Returns received after our 30 day return policy
 - Final Sale
 - Items that are 50% off or more

Return Instructions
To create a Return Authorization Slip for your order, log into the “Login” section of the website, and view your past orders, or enter in your unique order ID to view your order history.  All return shipments must be logged into the returns area of the “Login” section prior to a package being mailed back. For orders placed using the guest checkout, you will need to contact info@birdiecountry.com to log your returns.

Please use the original shipping box and packing materials, and include a printed copy of return slip generated online within the package. The full amount minus the initial shipping cost will be credited to the original tender. Your payment method will be credited upon processing of the returned item(s). You will receive an e-mail notification upon the completion of return processing.

We strongly recommend that you ship your package with a service that provides tracking information. BirdieCountry.com is not responsible for any return packages that are lost or damaged.

Please mail your return to:

BirdieCountry Returns
c/o MAGIS Art s.r.o.
831 04 Bratislava
Slovakia, EU

Note: You must include a printed copy of the returns slip generated within the "Login" section, within your return package. Returns cannot be processed without the return slip.

Return Processing
Once your return is received by our returns department, please allow 2-10 business days for your return to be processed and the refund to post to your account. Original shipping charges are non-refundable.



Exchanges
At this time we are unable to complete exchanges. The item you wish to exchange will need to be returned, following our return instructions. To order a different size, color, or new item, place a new order for the item.


If you have any questions or concerns, please contact us:

info@birdiecountry.com

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