FAQ


Frequently Asked Questions

Your birdiecountry.com Account

Q: How do I create an account on birdiecountry.com?
A: To create an account click on “SIGN IN” on the top right of our website. Once you have filled out the required information, you will receive an account confirmation email.


Q: How do I review my recently placed order?
A: Log into the "Login" section of the website. This may be found in the top left corner of the website by selecting "Sign In" using your username and password. Once signed into "Login" you can review your orders by selecting "My Orders" from the menu on the left side. Please note it may take up to two hours for your order to appear under "My Orders."


Shipping

Q: Shipping
A: International shipping is available through birdiecountry.com.


Q: Does BirdieCountry ship to Army Post Office, Fleet Post Office, or Diplomatic Post Office addresses?
A: We are unable to ship orders to APO, FPO, or DPO addresses at this time.


Q: Does BirdieCountry ship to Post Office Boxes?
A: We are unable to bill orders or ship orders that use a P.O. Box in the address.


Orders

Q: How do I use a promo code?
A: To use a promo code, enter the code at checkout in the box labeled "Promo Code" and click "Apply and Update Grand Total." Please note only one promo code may be used per transaction.


Q: Change or cancel my order
A: Once your order has been placed, we are unable to make any changes to the order. Please contact Customer Service, info@birdiecountry.com, and one of our representatives will assist you with your order.


Q: What is the Final Sale return policy?
A: All Final Sale items are ineligible for return or exchange.


Q: I received the wrong item or a damaged item.
A: If you believe you have received defective or incorrect merchandise (style, size, or color), you must contact Customer Service, info@birdiecountry.com, and provide a photo of the defect and all tags on the garment.

Q: Where can I purchase BirdieCountry products not featured on the website?
A: If you have come across products that are unavailable through our website, please contact our BirdieCountry Head office: info@birdiecountry.com


Payment Methods

Q: What credit cards does BirdieCountry accept?
A: We accept Visa, MasterCard, American Express, and Dinners cards.


Q: Do you accept wire transfer or PayPal for payment?

A:  In this time NO.


Returns & Exchanges

Q: What is the return policy?
A: Returns may be made online within 30 days of your original order date.  The items in your return must be in original condition, unworn, unwashed, and unaltered. Final Sale items are ineligible for return. For a more in-depth explanation of our return policy, please visit our returns page.


Q: How do I make a return?
A: Please see our return policy and instructions here: returns

Q: How do I exchange an item?
A: Currently we do not offer exchanges online. All items for exchange must follow the return instructions and a new order must be placed.


Q: How long will it take for me to be refunded?
A: Once your return is received by our returns department, it will take 2-10 business days for the credit to post to your account.


Price Adjustments

Q: I recently purchased an item and now it is on sale. Can I get a price adjustment on this item?
A: All pricing is final at the time of sale. We do not offer retroactive discounts should an item go on sale at a later date.



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